Engage Optics
Warranty Return Request
Submit your warranty claim below. We'll get back to you within 1-2 business days.
Language / Taal
English
Afrikaans
Your Details
First Name *
Last Name *
Email *
Phone *
+27
Collection / Delivery Address
Street Address *
City *
Province *
Select province
Eastern Cape
Free State
Gauteng
KwaZulu-Natal
Limpopo
Mpumalanga
North West
Northern Cape
Western Cape
Postal Code
Product Details
Product *
Serial Number
*
Where do I find this?
Day optic scopes
The serial number is engraved on the underside of the scope body, near the eyepiece. Turn the scope upside down and look for a code starting with the model prefix (e.g. EP5, EPL4, SH4) followed by digits.
Example: EP5G1234567, EPL4234567, SH4J123456
Digital / thermal / night vision devices
The serial number is engraved on the device body. It consists of 4 letters followed by 5 to 7 digits.
Example: TNCR1234567, ZHDR12345
Where did you purchase? *
Select
Engage Optics
Arken Optics
Other (specify)
Please specify retailer
Order Number (if known)
Product Registration Number
No registration number sticker on the box
⚠ Possible Grey Import
Products without a registration number sticker may not be covered under local warranty. Grey import warranties may not be serviced through local channels and may need to be returned to the country of purchase.
Courier fees of
R230
(to and from Engage Optics in South Africa) are for your account. Banking details and your case reference number will be provided via email after submission.
Request Type
What do you need? *
Select one...
Warranty Repair — send product in for assessment
Spare Parts — request replacement parts
Which parts do you need? *
Issue
Describe the issue *
Photos / Attachments (max 5 files, 10MB each)
Accepted: JPG, PNG, PDF
Submit Warranty Claim
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